What people build with Jev, and how to build it

from typesafe_sdk import Choice, Noul, Score, TypeSafeClient

client = TypeSafeClient()  # reads TYPESAFE_API_KEY

response = client.system_one(
    state={
        "subject": "Charged twice this month",
        "body": "Hi, I see two charges of $49 on my card for September. Can you refund one?",
    },
    questions={
        "queue": Choice(
            instructions="Which support team should handle the ticket in `subject` and `body`?",
            criteria={
                "billing": "Charges, invoices, refunds, payment methods",
                "technical": "Bugs, errors, outages, API problems",
                "other": "Anything that does not fit the teams above",
            },
        ),
        "frustration": Score(
            instructions="How frustrated is the customer in `body`?",
            criteria=["Calm", "Frustrated", "Very angry"],
        ),
        "is_outage_report": Noul(
            instructions="Does `body` report that the product is down right now?",
        ),
    },
)

queue = response.answers["queue"]        # .choice == "billing", .confidence == 0.90
if queue.confidence >= 0.8:              # your code decides, not the model
    route_to(queue.choice)               # your own function
else:
    send_to_a_person(response)           # your own function

import { choice, noul, score, TypeSafeClient } from "@typesafe-ai/sdk";

const client = new TypeSafeClient(); // reads TYPESAFE_API_KEY

const response = await client.systemOne({
  state: {
    subject: "Charged twice this month",
    body: "Hi, I see two charges of $49 on my card for September. Can you refund one?",
  },
  questions: {
    queue: choice("Which support team should handle the ticket in `subject` and `body`?", {
      billing: "Charges, invoices, refunds, payment methods",
      technical: "Bugs, errors, outages, API problems",
      other: "Anything that does not fit the teams above",
    }),
    frustration: score("How frustrated is the customer in `body`?", ["Calm", "Frustrated", "Very angry"]),
    is_outage_report: noul("Does `body` report that the product is down right now?"),
  },
});

const { queue } = response.answers; // queue.choice === "billing", queue.confidence === 0.9
if (queue.confidence >= 0.8) {
  routeTo(queue.choice); // your code decides, not the model
} else {
  sendToAPerson(response);
}

curl https://api.typesafe.ai/v1/systemone \
  -H "Authorization: Bearer $TYPESAFE_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "model": "jev-latest",
    "state": {
      "subject": "Charged twice this month",
      "body": "Hi, I see two charges of $49 on my card for September. Can you refund one?"
    },
    "questions": {
      "queue": {
        "type": "choice",
        "instructions": "Which support team should handle the ticket in `subject` and `body`?",
        "criteria": {
          "billing": "Charges, invoices, refunds, payment methods",
          "technical": "Bugs, errors, outages, API problems",
          "other": "Anything that does not fit the teams above"
        }
      },
      "frustration": {
        "type": "score",
        "instructions": "How frustrated is the customer in `body`?",
        "criteria": ["Calm", "Frustrated", "Very angry"]
      },
      "is_outage_report": {
        "type": "noul",
        "instructions": "Does `body` report that the product is down right now?"
      }
    }
  }'

# -> { "answers": { "queue": { "choice": "billing", "confidence": 0.90, ... },
#                   "frustration": { "score": 0.45, ... },
#                   "is_outage_report": { "noul": 0.02 } } }